TouchNway.com
– Frequently asked questions (FAQ’s)

Welcome to TouchNway.com! Here you’ll find answers to the most commonly asked questions about our services, booking process, refunds, and more. If you don’t find the answer you’re looking for, feel free to contact our customer support team for further assistance.

All Queries
What is TouchNway.com?

TouchNway.com is a next-generation digital platform connecting travel, visa, hotel booking, student consultancy, and tour package services under one roof. We aim to simplify global service access and empower travelers through seamless online solutions.

What services does TouchNway.com offer?

We offer a wide range of travel and lifestyle services, including:
• Air Ticketing
• Hotel Booking
• Visa Assistance
• Tour Packages
• Student Consultancy
• Umrah & Hajj
• Business Collaboration / B2B Partnership

How can I book a flight or tour package?

Booking with TouchNway.com is simple! Visit our website, choose your desired service, fill in the required details, and complete the payment securely. You’ll receive instant confirmation via email or WhatsApp.

How do I contact TouchNway.com for assistance?

You can contact our 24/7 support team via email at support@touchnway.com or through WhatsApp and hotline numbers listed on our Contact Us page.

Can I cancel or modify my booking?

Yes, bookings can be modified or canceled according to our Cancellation, Refund, and Reissue Policy. Please review the policy page or contact customer support for personalized help.

How long does it take to process a refund?

Refund processing times vary depending on the airline or service provider. We make every effort to process refunds as quickly as possible and keep customers informed throughout the process.

Is my personal data secure with TouchNway.com?

Absolutely. We follow industry-standard data protection protocols and never share personal information without consent. You can read more in our Privacy & Cookie Policy.

Does TouchNway.com operate internationally?

Yes. TouchNway.com operates from Malaysia and Bangladesh, offering international support and global service access.

How can I become a B2B partner or corporate client?

We welcome partnerships and collaborations! Please visit the Business Collaboration section or contact us directly via email at corporate@touchnway.com.

What makes TouchNway.com different from other travel platforms?

TouchNway.com stands out as a multi-service hub that integrates travel, education, and business services. With our slogan 'Trusted touch, smarter way,' we focus on reliability, transparency, and innovation.

For more information, visit www.touchnway.com or email us at info@touchnway.com.