Refunds are subject to the fare rules, airline policies, and any restrictions imposed by the respective airline, hotel, or service provider.
Some fares, such as promotional or discounted fares, may be non-refundable or have limited refund eligibility.
To initiate a refund, customers must contact TouchNway.com Customer Support with valid booking details and a clear reason for cancellation.
Refund eligibility and amount are determined strictly based on the respective supplier’s (Airline/Hotel/Tour Operator) policies.
1.2 Refund Process
Refund requests must be submitted within the timeframe specified by the airline or service provider’s refund policy.
All refund requests will be verified and processed only after approval from the concerned supplier or airline.
Refunds will be issued to the original payment method used during booking unless otherwise stated by the supplier.
Refund processing time may vary depending on the supplier’s internal system; however, TouchNway.com will make every effort to process refunds promptly and keep customers informed of any delays.
1.3 Refund Charges
TouchNway.com reserves the right to charge a refund service fee in accordance with the respective airline’s or supplier’s policy.
Customers may also be liable for additional airline penalties, fare differences, or service provider cancellation charges.
Any convenience or payment gateway fee (typically 2.5% of the transaction amount) is non-refundable and will be deducted from the total ticket value.
Non-refundable tickets or services are not eligible for any refund once confirmed.
1.4 Partial Refunds and Cancellations
For partially used tickets, refunds will be calculated based on the fare rules and the unused portion of the ticket.
The final refund amount will depend on the airline’s calculation and may include applicable penalties or deductions.
1.5 Force Majeure Events
In circumstances beyond our control — such as natural disasters, airline strikes, political unrest, or government restrictions — refund eligibility will depend on the airline or service provider’s special guidelines.
TouchNway.com will do its best to assist customers with refunds or alternative arrangements, but we cannot guarantee outcomes beyond our operational control.
1.6 Changes and Amendments
TouchNway.com reserves the right to modify or update this refund policy at any time without prior notice.
Customers are advised to review this policy before making a booking or cancellation request.
2. Reissue Policy
2.1 Reissue Eligibility
Reissue requests are applicable only for tickets originally issued by TouchNway.com.
Requests must be made before the original flight departure date, unless otherwise permitted by the airline.
All reissues are subject to the fare rules, seat availability, and airline conditions attached to the original ticket.
2.2 Reissue Charges
A reissue fee will apply to all eligible ticket changes unless the airline’s policy explicitly waives it.
Any fare difference, tax adjustment, or additional charge imposed by the airline will be borne by the customer.
The applicable reissue fee will be communicated at the time of processing the request.
2.3 Reissue Process
To initiate a reissue, customers must contact TouchNway.com Customer Service via email or phone, providing their booking reference number and necessary details.
Our team will assess the reissue request and inform the customer of the available options, associated costs, and conditions.
Once the customer confirms, the reissue will be processed in accordance with airline or supplier regulations.
2.4 Reissue Options
Reissue requests may include changes to flight dates, times, destinations, or passenger details, depending on airline policy.
Reissue approval and availability depend on the specific airline’s fare rules and seat inventory.
If reissue is not possible, customers may choose to cancel the ticket according to the Refund Policy above.
2.5Communication and Notification
TouchNway.com will communicate all updates or changes related to a reissue request promptly via the contact details provided by the customer.
It is the customer’s responsibility to ensure that contact information (email and phone number) is accurate and accessible.
2.6 Changes and Amendments
TouchNway.com reserves the right to revise or update this reissue policy without prior notice.
Customers are encouraged to review this policy prior to submitting any reissue request.
3. Contact Information
For refund or reissue-related queries, please contact: